Telephone Betting Clerks

Telephone Betting Clerks record and process customer bets and account details over the telephone for horse and dog racing, and other sports events. They may work in call centres.

  • The Job
  • The Facts
  • Related Courses

What the job involves

  • Records and enters bets, debiting credit and bank accounts electronically
  • Records and enters bets electronically and in transaction ledgers
  • Issues electronic tickets and prepares summaries of transactions
  • Monitors amounts of money placed on race entrants
  • Checks details and numbers on winning betting tickets against those in electronic records, and pays out money on winning tickets
  • Verifies the identity and account balances of betting agency customers
  • Answers betting inquiries over the telephone, via email and in person
  • May work in a call centre

Key values of workers in Telephone Betting Clerks

  • Support

    Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

  • Independence

    Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

  • Achievement

    Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

  • Working Conditions

    Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

  • Recognition

    Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Top skills required for workers in Telephone Betting Clerks

  • Speaking

    Talking to others to convey information effectively.

  • Monitoring

    Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

  • Mathematics

    Using mathematics to solve problems.

  • Social Perceptiveness

    Being aware of others' reactions and understanding why they react as they do.

  • Coordination

    Adjusting actions in relation to others' actions.